AI chatbots have quietly become part of the home buying and selling process. Buyers are using them to research neighborhoods, compare communities, understand market conditions, and prepare for next steps. Sellers are using them too: according to Berkshire Hathaway HomeServices Accelerate original research powered by 1000WATT, nearly one in four recent sellers used an AI chatbot at some point during their home sale — most often to research market conditions or get a sense of pricing.
That can be a good thing. The more informed a buyer or seller is at the start, the more productive the conversation tends to be.
But there is a difference between information and guidance, and understanding that difference is where things get interesting.
